⌘K
Sign in

Terms and Conditions

Effective date: 9 November 2026

These Terms and Conditions ("Terms") are an agreement between you and EOC Medical Surgical Articles and Requisites Trading L.L.C. ("EOC", "we", "us"). They apply to the EOC mobile app, the EOC admin website and EOC Academy at eocacademy.com (together, the "Services"). By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

1. Who can use the Services

  • You must be at least 18 years old.
  • Some features are only for verified medical members, EOC Academy surgeons or EOC employees. We may ask for information to confirm your role and may decline or remove access if it cannot be confirmed.
  • EOC employees also follow EOC's internal policies when using the Services for work.

2. Your account

  • Give accurate information and keep it up to date.
  • Keep your password private. You are responsible for everything done through your account.
  • Tell us straight away at info@eocmed-uae.com if you think someone else is using your account.

3. Acceptable use

You agree not to:

  • break any law or anyone else's rights;
  • share patient information without the patient's consent and a lawful basis;
  • post content that is false, offensive, harassing or that you have no right to share;
  • record, copy, download or redistribute videos, live sessions or other content unless a feature clearly allows it;
  • try to access accounts, data or systems that are not yours, or disrupt the Services;
  • use the Services to advertise or sell to other users without our permission.

4. Medical information

Content in the Services, including EOC Academy videos and live sessions, is for professional education and information. It is not medical advice and does not replace your own clinical judgement, the instructions for use of any product, or the guidance of your institution. Product information is provided by EOC and its partners and may change.

5. Your content

You keep ownership of what you post: messages, files, applications, reports, comments and videos. You give EOC a non-exclusive, worldwide, royalty-free licence to host, store, display and share that content as needed to run the Services. You confirm you have the rights and consents needed to share it. We may remove content that breaks these Terms.

6. Chat and live sessions

  • Be respectful. Moderators may mute, remove or block users who break these rules.
  • Do not record or share live sessions unless the session says recording is allowed.
  • When you turn on your camera or microphone in a live session, the other participants can see and hear you.

7. EOC Academy

  • Purchases: when you buy a video, you get a personal, non-transferable licence to watch it in EOC Academy for as long as it remains available there. It is not a sale of the video itself.
  • Live cases and sessions: seats are limited and are confirmed only after payment, or after acceptance for free sessions. Dates can change. If we cancel a paid session, you will get a full refund.
  • Availability: we may update or remove content, for example at a surgeon's request. If a video you bought becomes permanently unavailable for a reason other than your breach of these Terms, contact us and we will offer a replacement or a refund.

8. Surgeons and content creators

If you contribute content to EOC Academy as a surgeon or creator:

  • you confirm you own it or have the right to share it;
  • you confirm you have the patient consents needed for it, and that patients cannot be identified unless they have agreed;
  • you confirm it is accurate to the best of your knowledge.

Revenue share, payouts and review approvals are covered by your separate agreement with EOC. That agreement prevails over these Terms where they differ.

9. Payments and refunds

  • Prices are shown in the currency displayed at checkout and include VAT where it applies.
  • Payments are processed by our payment provider, Stripe, or by the app store you buy through. Their terms also apply to your payment.
  • Conference and workshop fees, and their cancellation and refund rules, are shown on each event's page.
  • Digital content such as Academy videos cannot be refunded once access has been given, except where the law requires it, for duplicate or failed charges, or where content was not delivered.
  • To ask for a refund, email info@eocmed-uae.com within 14 days of the charge.

10. Intellectual property

The Services, their design, software, trademarks and EOC content belong to EOC or its licensors. Except for the rights given in these Terms, you get no rights in them.

11. Third-party services

The Services use providers such as Stripe, Stream, Google and LiveKit, and may link to other websites. We are not responsible for third-party services, and their own terms apply to them.

12. Suspension and termination

  • You can stop using the Services and delete your account at any time from Profile → Delete EOC Account.
  • We may suspend or close accounts that break these Terms, put others at risk or must be closed by law.
  • Sections that by their nature should continue, such as payments, intellectual property and liability, survive termination.

13. Disclaimers and liability

  • The Services are provided "as is" and "as available". We do not guarantee they will always be uninterrupted or error-free.
  • To the extent the law allows, EOC is not liable for indirect or consequential losses, or for loss of data, profits or opportunity.
  • Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
  • Nothing in these Terms limits liability that cannot be limited by law.

14. Changes to these Terms

We may update these Terms. We will show the new effective date here and, for significant changes, tell you in the app or by email at least 30 days before they apply. If you keep using the Services after that, you accept the new Terms.

15. Governing law

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The courts of Dubai have exclusive jurisdiction over any dispute.

16. Contact us

EOC Medical Surgical Articles and Requisites Trading L.L.C., Dubai, United Arab Emirates Email: info@eocmed-uae.com