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Privacy Policy

Effective date: 9 November 2026

This Privacy Policy explains how EOC Medical Surgical Articles and Requisites Trading L.L.C. ("EOC", "we", "us") collects, uses, shares and protects personal information when you use the EOC mobile app, the EOC admin website and EOC Academy at eocacademy.com (together, the "Services").

1. Who we are

EOC is based in Dubai, United Arab Emirates, and is responsible for the personal information described in this policy. Our technology partner, Azuresoft Solutions, builds and runs the Services for us and only handles personal information on our instructions.

You can reach us at info@eocmed-uae.com.

2. Information we collect

Information you give us

  • Account details: your name, email address, mobile number, password (stored only in encrypted form), nationality and country of residence.
  • Professional details: your profession or member type, medical specialization, society, hospital and position.
  • Profile photo, if you add one.
  • Applications and messages: job applications and CVs, enquiries, suggestions, demo and surgery requests, and the answers you give on conference and workshop registration forms.
  • Chat: messages, voice messages, photos and files you send in EOC chats and Academy conversations.
  • Payments: the amount, currency, status and receipt of each payment. Card details are entered directly with our payment provider; we never see or store your full card number.

EOC Academy

  • Purchases and library: the videos, live-case seats and sessions you buy, and your receipts.
  • Live sessions: if you join a live session with your camera or microphone on, your video, audio and chat messages are transmitted to the other participants. Sessions may be recorded only where this is clearly shown in the session.
  • Surgeons and creators: your public profile, biography and photo, the videos you contribute, your review decisions, committee nominations and votes, and the details needed to calculate and pay your revenue share.

EOC employees

If you use the Services as an EOC employee, we also process work information: your surgeries and attendance, the reports you submit, the location recorded with sales visit reports, KPI points, leave requests and balances, your join date, and quotations you prepare. Quotations can include a patient's name, which is used only for billing and record keeping by authorised staff.

Information collected automatically

  • Device information: a device identifier, device type, app version and the notification token used to send you push notifications.
  • Technical logs: IP address, request times and errors, kept for security and troubleshooting.

We do not use advertising trackers and we do not sell your personal information.

Device permissions

The app only asks for these when you use the related feature, and you can turn them off in your device settings:

  • Camera and photos: to take or upload profile photos, documents and chat attachments.
  • Microphone: for voice messages, calls and live sessions.
  • Location: for employees, to record where a sales visit report was submitted.
  • Notifications: to send you updates and reminders.

3. How we use your information

  • To create and run your account and verify medical members.
  • To provide the features you use: catalogs, demos, surgeries, conferences and workshops, chat, job applications and EOC Academy.
  • To process payments, issue receipts and pay surgeons their revenue share.
  • To send you notifications and emails about your account, bookings, purchases and the topics you follow.
  • For EOC employees: to manage surgeries, reports, KPI points and leave.
  • To keep the Services secure, prevent fraud and fix problems.
  • To meet legal, tax and accounting obligations.

4. Legal basis

We process personal information to perform our agreement with you, to meet legal obligations, for our legitimate interests in running and securing the Services, and with your consent where the law requires it (for example, for optional permissions and notifications). We follow the UAE Personal Data Protection Law and, where it applies to you, the EU General Data Protection Regulation.

5. Who we share it with

We share personal information only as needed to run the Services:

  • Service providers that process it on our behalf:
    • Stripe, for payments.
    • Stream, for chat.
    • Google Firebase, for push notifications.
    • LiveKit, for live sessions.
    • Google Maps, for maps.
    • Our email provider, for emails.
    • Our hosting and cloud storage providers.
  • Other users, where the feature requires it. For example, your name and photo are visible in chats and live sessions, and a surgeon can see the attendees of their own live sessions.
  • App stores, when you download the app or buy through them.
  • Authorities, when required by law or to protect rights and safety.

6. International transfers

Some of our service providers process information outside the UAE. When this happens, we rely on their contractual and security commitments to protect it.

7. How long we keep it

We keep your information while your account is active. When you delete your account, we delete or anonymise your personal information within 90 days. We keep records we must hold by law, such as invoices and payment records, for as long as the law requires.

8. Security

Information is sent over encrypted connections, passwords are stored as one-way hashes, and access is limited to authorised people who need it for their work. No system is completely secure, so please keep your password private.

9. Your rights

You can:

  • see and update most of your information in your profile;
  • ask for a copy of your information;
  • ask us to correct or delete it, or object to some uses of it;
  • withdraw consent you have given;
  • delete your account at any time from Profile → Delete EOC Account in the app, or by emailing us.

To make a request, email info@eocmed-uae.com. You can also complain to your data protection authority.

10. Children

The Services are intended for adults, mainly medical professionals and people working with hospitals. We do not knowingly collect information from anyone under 18.

11. Changes to this policy

We may update this policy. We will show the new effective date here and, for significant changes, tell you in the app or by email before they apply.

12. Contact us

EOC Medical Surgical Articles and Requisites Trading L.L.C., Dubai, United Arab Emirates Email: info@eocmed-uae.com